Not only does Dean's do a great job I never worry that I am being charged for parts or labor that my car doesn't need. Recently my car was leaking oil. I was provided a quote that included the parts to fix it. When my car was done they ended up not needing to use one of the quoted parts. I wasn't charged for the part that wasn't used which seems logical, however some repair shops defy logic. They even went so far as to show me the part that they didn't use. I always feel confident using Dean's.